This Refund & Returns Policy applies to all organic products (rice, vegetables, fruits, spices, pulses) purchased from OrgFoodFed. Due to the nature of agricultural and food products, our policy differs from standard consumer goods. Please read carefully.
â° Important Deadlines:
⢠Damaged Products: Notify us within 48 hours of delivery
⢠Quality Issues: Report within 7 days of delivery
⢠Documentation Errors: Report within 5 business days
⢠Organic Certification Disputes: Report before shipment arrival
To initiate a return, please follow these steps:
Depending on the situation, we offer the following remedies:
Once we receive and inspect your returned product (if applicable), we will:
ð³ Refund Timing: Credit card refunds typically appear within 5-10 business days. Bank transfers may take 7-14 business days depending on your bank.
For international shipments, returns are more complex due to customs and logistics. We strongly recommend:
For international returns approved by us, we will coordinate with our local agent to facilitate the return process.
We stand behind our organic certifications. If a product fails to meet USDA Organic or EU Organic standards upon verified testing, we offer:
No refunds or returns will be processed for issues caused by:
If we cannot resolve a refund dispute, either party may pursue resolution through:
For all return and refund inquiries:
OrgFoodFed – Returns Department
Email: returns@orgfoodfed.com
Phone: +92 300 123 4567 (Ext. 104)
WhatsApp: +92 321 987 6543
Address: Office # 205, Trade Tower, Karachi, Pakistan
ð Need Help? Our customer service team is available Monday-Friday, 9am-6pm PKT. We aim to resolve all issues within 5 business days.