Business Information: Company name, VAT/Tax ID, business registration details
Account Credentials: Username and password (if you create an account)
Communication: Messages, inquiries, and feedback you send to us
Transaction Data: Order history, product preferences, payment information
1.2 Automatically Collected Information
Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent, links clicked, search queries
Location Data: Approximate geographic location based on IP address
2. How We Use Your Information
We use your personal information for the following purposes:
To Provide Services: Process orders, arrange shipping, issue invoices, and communicate about your transactions
Customer Support: Respond to inquiries, resolve disputes, and provide technical assistance
Marketing Communications: Send product updates, promotional offers (you can opt out anytime)
Legal Compliance: Comply with export/import regulations, tax laws, and court orders
Improve Our Services: Analyze website usage to enhance user experience and product offerings
3. Legal Basis for Processing (GDPR Compliance)
For users in the European Economic Area (EEA), we process your personal information based on:
Contract Performance: To fulfill our obligations under sales contracts
Legitimate Interests: To improve our services, prevent fraud, and conduct marketing
Legal Obligations: To comply with tax and trade regulations
Consent: For marketing communications (you can withdraw consent anytime)
4. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. Below are the types of cookies we use:
Cookie Type
Purpose
Duration
Essential Cookies
Required for website functionality (shopping cart, login)
Session
Analytics Cookies
Track website usage (Google Analytics)
2 years
Preference Cookies
Remember language and region settings
1 year
Marketing Cookies
Personalize ads and promotions
6 months
5. How We Share Your Information
We do not sell your personal information. We may share your data with:
Service Providers: Shipping carriers, payment processors, IT services, quality inspection agencies
Government Authorities: Customs, tax authorities, regulatory bodies (when required by law)
Business Partners: Organic farmers and suppliers (only order-specific information)
Professional Advisors: Lawyers, auditors, and insurers
6. International Data Transfers
As an international trade company, your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards (Standard Contractual Clauses) are in place for such transfers.
7. Data Security
We implement industry-standard security measures including:
SSL/TLS encryption for data transmission
Firewalls and intrusion detection systems
Access controls and employee training
Regular security audits and vulnerability scans
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:
Transaction data: 7 years (for tax and legal compliance)
Account information: Until account is deleted
Marketing preferences: Until you opt out
9. Your Rights
Depending on your location, you may have the following rights:
Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data (“right to be forgotten”)
Restriction: Limit how we use your data
Portability: Receive your data in a machine-readable format
Object: Object to certain processing activities
Opt-out: Unsubscribe from marketing communications
10. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on our website.
13. Contact Us
For privacy-related inquiries or to exercise your rights, please contact our Data Protection Officer:
