This Refund & Returns Policy applies to all organic products (rice, vegetables, fruits, spices, pulses) purchased from OrgFoodFed. Due to the nature of agricultural and food products, our policy differs from standard consumer goods. Please read carefully.
2. Returns Eligibility
2.1 Products Eligible for Return
Damaged in Transit: Products visibly damaged during shipping (with photographic evidence)
Quality Discrepancy: Products not matching the agreed specifications or sample
Non-Compliance: Products failing to meet organic certification requirements
Wrong Product: Incorrect product shipped due to our error
2.2 Products NOT Eligible for Return
Products damaged due to improper storage after delivery
Perishable items (fresh vegetables, fruits) beyond 48 hours of delivery
Products that have been opened, used, or partially consumed
Custom orders or special packaging requests
Products purchased during clearance or final sale promotions
Delay caused by customs clearance or port authorities
3. Timeframe for Returns
⏰ Important Deadlines: • Damaged Products: Notify us within 48 hours of delivery • Quality Issues: Report within 7 days of delivery • Documentation Errors: Report within 5 business days • Organic Certification Disputes: Report before shipment arrival
4. How to Request a Return
To initiate a return, please follow these steps:
Contact Us: Email returns@orgfoodfed.com with your order number and issue description
Provide Evidence: Attach clear photos/videos showing the damage or quality issue
Submit Claim: Complete our Return Request Form (provided via email)
Wait for Approval: Our team will review and respond within 3 business days
Return Shipping: If approved, we will provide return instructions and shipping label
5. Refund Options
Depending on the situation, we offer the following remedies:
Full Refund: For products damaged beyond use or wrong product shipped
Partial Refund: For minor quality issues or partial damage (typically 25-75% of product value)
Replacement: Send replacement products for verified claims (subject to availability)
Credit Note: Future purchase credit valid for 12 months
6. Refund Process
Once we receive and inspect your returned product (if applicable), we will:
Send you an email confirmation of approval or rejection
Process approved refunds within 7-10 business days
Credit refunds to original payment method
Provide tracking for replacement shipments
💳 Refund Timing: Credit card refunds typically appear within 5-10 business days. Bank transfers may take 7-14 business days depending on your bank.
7. Shipping Costs for Returns
Our Error: We cover all return shipping costs (wrong product, damage, quality discrepancy)
Buyer’s Remorse: Buyer is responsible for return shipping costs (not applicable for agricultural products typically)
Disputed Claims: If inspection finds no issue, buyer pays return shipping plus 20% restocking fee
8. International Returns
For international shipments, returns are more complex due to customs and logistics. We strongly recommend:
Requesting pre-shipment samples for large orders
Using independent inspection services (SGS, Bureau Veritas) at origin
Purchasing cargo insurance for high-value shipments
For international returns approved by us, we will coordinate with our local agent to facilitate the return process.
9. Quality Guarantee
We stand behind our organic certifications. If a product fails to meet USDA Organic or EU Organic standards upon verified testing, we offer:
100% refund of product value
Reimbursement for certified laboratory testing (up to $500)
Priority handling for replacement orders
10. Force Majeure Exceptions
No refunds or returns will be processed for issues caused by:
Natural disasters affecting crop quality
Government-imposed export/import bans or restrictions
Port strikes, war, or civil unrest
Pandemics affecting logistics
Acts of terrorism or piracy
11. Dispute Resolution
If we cannot resolve a refund dispute, either party may pursue resolution through:
Mediation at Karachi Chamber of Commerce
Arbitration under Pakistan Arbitration Act
Courts in Karachi, Pakistan (for disputes exceeding $10,000)
